Issue: Unable to Link a Car to a Driver in PZU iFlota

If you're facing issues linking a car to a driver in the PZU iFlota system, it may be due to a variety of reasons. Here’s how to identify and resolve the issue:

1. Verify Driver and Vehicle Data

  • Check Driver Information: Ensure the driver is registered in the system with complete and accurate details.
  • Check Vehicle Details: Confirm the vehicle is properly added to the system and marked as active.

2. Steps to Link a Driver to a Vehicle

  1. Go to the Metrics section and open the Vehicle Profile.
  2. Scroll down to the Drivers History section.
  3. Click Add to open the linking form.
  4. Select the driver from the dropdown list.
  5. Specify the assignment's start and end dates.
  6. Click Add to save the changes.

3. Common Reasons for the Issue and Solutions

A. Vehicle Not Visible in the Driver Link Option

  • Possible Cause: The vehicle is already actively linked to another driver.
  • Solution:
    • Go to the Drivers History section of the vehicle's profile to check the current active assignment.
    • If the vehicle is linked to another driver, update or remove the existing link by editing the assignment.

B. Driver Not Appearing in the Dropdown

  • Possible Cause: The driver is not registered or their profile is incomplete.
  • Solution:
    • Navigate to the Drivers section in the Metrics tab and verify the driver’s information.
    • Complete or update the driver’s profile if necessary.

C. Linking Fails to Save

  • Possible Cause: Missing data (e.g., dates) or system errors.
  • Solution:
    • Ensure all required fields, including the assignment start and end dates, are filled out correctly.
    • Double-check the data for errors before saving.

D. Vehicle Inactive

  • Possible Cause: The vehicle may not be marked as active in the system.
  • Solution: Verify the vehicle's status in the Vehicles section and update it to active if necessary.

4. What If the Issue Persists?

If none of the above solutions resolve the problem:

  • Chat Support: Use the chat feature on the platform for live assistance.
  • Email Support: Write to pzuiflota@vivadrive.ioand include:
    • Vehicle information (e.g., plate number or VIN).
    • Driver information (e.g., name or ID).
    • A detailed description of the issue, including screenshots if possible.

By resolving any conflicts or issues, such as duplicate links or missing data, you should be able to link a car to a driver successfully. For further assistance, reach out to the PZU iFlota support team.