Issue: Unable to Delete a Fleet User in PZU iFlota

If you are unable to delete a fleet user from the system, follow these troubleshooting steps:

1. Check User Permissions

  • Admin Rights Required: Ensure that your account has Admin privileges. Only users with Admin rights can delete other users in the system.

2. Verify User Status

  • Active or Pending Users:
    • If the user's status is marked as active (green checkmark), you should be able to remove them by clicking the trash bin icon in the Remove column.
    • If the user is pending activation (red icon), ensure they are no longer required before attempting to delete.

3. Steps to Delete a User

  1. Go to the Access Management section from the dashboard.
  2. Locate the user you wish to delete in the user list.
  3. Click the trash bin icon under the Remove column for that user.
  4. Confirm the deletion in the pop-up prompt.

4. Common Reasons for Deletion Failure

A. Insufficient Permissions

  • Possible Cause: Your account lacks the necessary permissions to delete users.
  • Solution: Contact another Admin user or the PZU iFlota account manager to grant you Admin rights or delete the user on your behalf.

B. User Linked to Active Records

  • Possible Cause: The user may be linked to ongoing processes or active vehicle groups.
  • Solution:
    • Check if the user is assigned to any active vehicle groups or processes in the Vehicle Groups section.
    • Reassign or deactivate their involvement in those groups before attempting deletion.

C. System Error

  • Possible Cause: A temporary glitch in the system may prevent the deletion process.
  • Solution:
    • Log out and log back into the system to refresh your session.
    • Try deleting the user again.

5. Contact Support for Assistance

If none of the above solutions resolve the issue:

  • Chat Support: Use the chat feature in the bottom-right corner of the platform.
  • Email Support: Write to pzuiflota@vivadrive.iowith the following details:
    • Name and email of the user you wish to delete.
    • Description of the issue, including any error messages you encountered.
    • Screenshot of the Access Management screen showing the user.

By following these steps, you should be able to identify and resolve any issues preventing you from deleting a fleet user in the PZU iFlota system. If further support is needed, reach out to the PZU iFlota support team for direct assistance.