I Cannot Request a Claim Document

If you're unable to request claim documents in PZU iFlota, here are the possible reasons and solutions:

1. Missing Permissions

• Reason: You might not have the required access permissions to request claim documents.
• Solution: Contact your fleet administrator or PZU account representative to ensure you have the correct permissions.

2. Incorrect Claim Status

• Reason: Claim documents might only be available for claims in certain statuses (e.g., "In Liquidation" or "Closed").
• Solution: Check the claim status in the Claims List. If the claim is not in an eligible status, wait for the status to be updated.

3. Network or Technical Issue

• Reason: Temporary technical issues might prevent the "Ask for Document" button from functioning.
• Solution:
  • Refresh the page or log out and back into PZU iFlota.
  • Clear your browser cache and cookies.
  • Try accessing the platform from a different browser or device.

4. Claim Already Processed

• Reason: If the claim has already been processed and closed, the document request might not be available.
• Solution: Check the claim history for any prior document requests. If no documents are available, contact PZU for further assistance.

5. How to Contact PZU for Support

If you still cannot request claim documents, contact PZU support for help:

• Email: Write to pzuiflota@vivadrive.iowith the following details:
  • Your company name and account ID.
  • Claim ID and policy number.
  • A description of the issue.
• Chat Support: Use the chat icon on the bottom-right corner of the PZU iFlota platform.

6. Check Claim Document Request Guidelines

• Claim documents can be requested using the "Ask for Document" button in the Claims List section.
• Ensure you have selected the correct claim before requesting the document.

By following these steps, you should be able to identify the issue and request claim documents successfully. If the issue persists, reach out to your PZU representative for immediate assistance.