I Cannot Add a New User in PZU iFlota

If you are unable to add a new user in the PZU iFlota platform, follow these troubleshooting steps to resolve the issue:

1. Check Your Access Permissions

  • Reason: Only users with administrative access (e.g., Admin or Fleet Manager roles) can add new users.
  • Solution: Verify your role in the Access Managementsection.
    • If you do not have the required permissions, contact your PZU iFlota Administrator or account manager to request access.

2. Ensure User Limit Has Not Been Reached

  • Reason: Your account may have reached the maximum number of users allowed.
  • Solution:
    • Review the current user list in the Access Management section.
    • Contact your PZU iFlota representative to increase the user limit if necessary.

3. Verify User Information

  • Reason: Incomplete or incorrect details (e.g., email format, phone number) might prevent user creation.
  • Solution:
    • Ensure all required fields (Name, Email, Role, Contact Number) are filled in correctly.
    • Use a valid email format and ensure the contact number is accurate.

4. Check for System Errors

  • Reason: Technical issues may prevent the "Add User" function from working.
  • Solution:
    • Refresh the page or log out and log back in.
    • Clear your browser cache and cookies or try a different browser.
    • Check for scheduled system maintenance that might affect functionality.

5. Contact PZU iFlota Support

If none of the above steps resolve the issue, contact PZU iFlota support for assistance:

  • Email: pzuiflota@vivadrive.io
    • Include details such as:
      • Your account ID or company name.
      • The issue description.
      • Screenshots (if applicable).
  • Chat Support: Use the chat icon on the bottom-right corner of the platform.

6. Step-by-Step Guide to Add a New User

  • Navigate to the Access Management section in PZU iFlota.
  • Click on the "Add User" button.
  • Fill in the required details:
    • Name
    • Email
    • Contact Number
    • User Role (e.g., Admin, Fleet Manager, HR Manager, etc.).
  • Click Save to create the user.

By following these steps, you should be able to troubleshoot and resolve any issues preventing you from adding a new user. If the problem persists, contact your PZU representative or support team for further assistance.