I Cannot Download Any Insurance Documents

If you are unable to download insurance documents in the PZU iFlota system, it could be due to the availability or access of the files. Follow the steps below to resolve the issue:

Steps to Resolve the Issue

1. Check the Icon Status

  • Grey Icon: If the document icon is grey, this means that the file is not available for download.
  • Blue Icon: If the document icon is blue, the file is available, and you should be able to download it by clicking the icon.

2. Verify Permissions

  • Ensure that your user account has the appropriate permissions to download documents.
  • If permissions are restricted, contact your PZU iFlota Administrator or Account Manager to enable access.

3. Refresh the Data

  • Sometimes data might not sync properly. Click the "Export Source Data" button at the top of the page to refresh the information.
  • Log out and log back into the system to ensure the latest data is loaded.

4. Contact Support if Files Are Missing

If the files you are looking for are not available (grey icon), reach out to your PZU Insurance Representative or PZU iFlota Support Team:

  • Chat Support: Use the chat icon in the bottom-right corner of the interface.
  • Email: Send an email to pzuiflota@vivadrive.iowith:
    • Your account details.
    • The specific policy number and type of document (e.g., Certificate Doc, Green Card, Policy Confirmation).
    • A brief description of the issue.

Additional Tips

  • Browser Issues: If the blue icon is present, but you still cannot download the document, try clearing your browser cache or switching to a different browser.
  • File Formats: Ensure your device has the necessary software (e.g., PDF viewer) to open downloaded files.

By following these steps, you can identify the cause and resolve issues related to downloading insurance documents in the PZU iFlota system.