What to Do If Your Claim Data Is Incorrect in PZU iFlota?

If you notice incorrect claim data in the PZU iFlota system, follow these steps to report and resolve the issue:

Steps to Address Incorrect Claim Data

1. Verify the Incorrect Information

• Identify the Errors: Review the claim details such as claim ID, claim date, description, reserved amount, or payouts for discrepancies.
• Cross-Check Documentation: Compare the claim data in PZU iFlota with your official claim documents or correspondence from PZU.

2. Report the Issue to PZU iFlota Support

Since claim data cannot be edited in the PZU iFlota system, you will need to report the issue to the support team for resolution.

• Contact Options:
  • Chat Support: Use the chat icon in the bottom-right corner of the PZU iFlota platform.
  • Email Support: Send an email to pzuiflota@vivadrive.iowith:
    • Your account details.
    • The claim ID or policy number.
    • A description of the incorrect data and what it should be corrected to.
    • Attach supporting documents (e.g., claim reports, correspondence).

3. Why Could This Happen?

Claim data in PZU iFlota is synchronized with PZU’s insurance database. Discrepancies may occur due to:

• Outdated or incorrect information in the PZU system.
• Manual entry errors during the claim process.

4. Follow Up on the Correction

• After reporting the issue, request confirmation from the support team once the correction has been made.
• Log out and back into the system or refresh the claims page to verify the updated data.

Additional Tips

• Keep Documentation Handy: Retain all relevant documents and communications for reference.
• Regularly Monitor Claims: Periodically review claim data to ensure ongoing accuracy.

By promptly reporting and addressing claim data issues, you can ensure smooth claim management and accurate record-keeping within the PZU iFlota system.=