What to Do If Vehicle Import Fails in PZU iFlota?

If your vehicle import process did not work as expected in the PZU iFlota system, follow these steps to identify and resolve the issue:

1. Check the Import File

  • Verify the File Format: Ensure the file you are importing is in the required format (e.g., .csv, .xlsx).
  • Data Accuracy: Confirm that all mandatory fields (e.g., plate number, VIN, make, model) are filled out correctly and match the system's requirements.
  • Correct Formatting: Check for any formatting issues, such as extra spaces, missing values, or incorrect column headers.

2. Review the Error Message

If the system provided an error message during the import process:

  • Read the error message carefully to identify the issue.
  • Address any errors mentioned, such as missing mandatory fields, duplicate entries, or invalid data formats.

3. Test with a Small Batch

To isolate the problem:

  • Create a smaller sample file with just a few vehicles.
  • Attempt to import the smaller file to verify if the issue is related to specific data or the entire file.

4. Contact PZU iFlota Support

If the issue persists after verifying your file:

  • Provide Details: Include the following when contacting support:
    • A copy of the import file.
    • Screenshots of any error messages.
    • A brief description of the steps you followed during the import process.
  • Support Channels:

5. Possible Reasons for Import Failure

  • Duplicate Vehicle Records: The system may block duplicate entries for vehicles already in the database.
  • Invalid VIN or Plate Numbers: Ensure these are accurate and meet the required format.
  • System Limitation or Maintenance: The import feature may temporarily be unavailable due to system maintenance or technical issues.

6. Retry After Fixing Errors

  • Once you’ve corrected the issues, reattempt the import.
  • Confirm successful import by checking the "Vehicles" section in the system for the newly added entries.

Additional Tips

  • Use Templates: Use the system-provided template for importing vehicles to avoid formatting issues.
  • Verify Group Settings: Ensure that the imported vehicles are assigned to the correct groups (if applicable).

By following these steps, you can troubleshoot and resolve vehicle import issues efficiently, ensuring accurate and complete data in the PZU iFlota system.