What to Do If Your Driver Import Did Not Work?

If you encounter issues importing driver data into the PZU iFlota system, follow these steps to resolve the problem:

1. Verify the File Format

  • Ensure that the file you are uploading is in the correct format (e.g., .csv, .xls, or .xlsx).
  • The file must match the import template provided by PZU iFlota. If you're unsure, download the template from the driver import section.

2. Check the Data in the File

  • Mandatory Fields: Ensure all required fields, such as driver name, email, phone number, and assigned vehicle, are filled in.
  • Correct Data: Verify that the data follows the required format:
    • Valid email addresses.
    • Correct date formats (e.g., date of employment).
    • Unique driver identifiers (if required).
  • No Duplicates: Avoid duplicate entries in the file.

3. Confirm Vehicle Assignments

  • If your file includes vehicle assignments, ensure that the referenced vehicles are registered in the system and assigned to your fleet.

4. Review System Messages

  • If the system displays an error during the import, carefully read the error message to identify the problem.
  • Common errors include:
    • Missing mandatory columns.
    • Invalid file format.
    • Duplicate driver data.

5. Validate User Access

  • Check if the email addresses in the file are associated with active user accounts in the PZU iFlota system.
  • Ensure that the imported drivers do not conflict with existing user records.

6. Try Reimporting

  • Fix any errors in the file and attempt the import again.

7. Contact Support

If the issue persists:

  • Email pzuiflota@vivadrive.iowith the following details:
    • A description of the issue.
    • The file you are trying to upload (if permitted by your company policies).
    • Screenshots of error messages or issues encountered during the import.
  • Attach any additional documentation to assist the support team.

Additional Notes

  • Template File: Always use the system-provided import template to ensure data compatibility.
  • System Status: Check for any ongoing system maintenance that might affect imports.

By following these steps, most driver import issues can be resolved. For persistent problems, the PZU iFlota support team is available to help.