What to Do If Your Fuel Transaction Import Did Not Work?

If you are unable to successfully import fuel transactions into the PZU iFlota system, follow these steps to identify and resolve the issue:

1. Verify the File Format

  • Ensure that the file you are uploading is in the correct format (e.g., .csv, .xls, or .xlsx).
  • The file must match the import template provided by PZU iFlota. If you're unsure, download the template from the fuel transactions import section.

2. Check the Data in the File

  • Mandatory Fields: Ensure all mandatory fields, such as transaction date, vehicle registration number, fuel type, and transaction amount, are filled in.
  • Correct Data: Check for errors, such as invalid registration numbers, incorrect date formats, or missing data.
  • No Duplicates: Verify that there are no duplicate entries in the file.

3. Confirm Vehicle Assignment

  • Ensure that the vehicles linked to the fuel transactions are registered in the system and assigned to your fleet.
  • Transactions for unregistered or inactive vehicles cannot be imported.

4. Review System Messages

  • If the system displayed an error during the import, read the error message carefully for details on what went wrong.
  • Common errors include:
    • Missing mandatory columns.
    • Invalid file format.
    • Data mismatch (e.g., vehicle not found in the system).

5. Try Reimporting

  • Correct any identified errors in the file and attempt the import again.

6. Contact Support

If the issue persists:

  • Email pzuiflota@vivadrive.io with the following details:
    • A description of the issue.
    • The file you are trying to upload (if permitted by your company policies).
    • Any error messages you encountered.
  • Attach screenshots or additional documentation to help the support team assist you more effectively.

Additional Notes

  • Template File: Always use the template provided by the system for fuel transaction imports to ensure compatibility.
  • System Status: Check for any system downtime or maintenance that might affect imports.

By following these steps, you can troubleshoot and resolve most issues related to fuel transaction imports. For unresolved issues, the PZU iFlota support team is ready to assist.