What to Do If You Cannot Add a PZU Claim?

If you're unable to add a PZU claim in the PZU iFlota system, there may be a few potential reasons or issues. Follow these steps to resolve the problem:

1. Verify Your Permissions

  • Ensure that your user role allows you to add claims. Only specific roles (e.g., Admin or Fleet Manager) may have the necessary permissions.
  • Contact your account administrator to confirm your access rights.

2. Check the Policy Information

  • Confirm that the vehicle for which you are trying to add a claim is linked to an active PZU insurance policy.
  • Claims can only be added for vehicles with valid and active insurance policies.

3. Review the Claim Requirements

Ensure you have all necessary information ready, including:

  • Vehicle registration number.
  • Policy number.
  • Claim type (e.g., OC or AC).
  • Damage details (e.g., description, date of the incident).

4. Confirm System Status

  • Ensure there are no system outages or maintenance activities that might be preventing you from adding claims.
  • Check the PZU iFlota notifications or contact support to confirm the system is functioning correctly.

5. Contact PZU iFlota Support

If the issue persists after verifying the above:

  • Use the chat icon in the bottom-right corner of the platform to report the issue.
  • Email pzuiflota@vivadrive.iowith the following details:
    • Your account details (company name and email).
    • Description of the issue, including any error messages.
    • The claim details you are trying to add.

6. Consider the Alternative

If adding claims directly in the system is not possible:

  • Contact your PZU insurance representative to report the claim directly.
  • Request their assistance in syncing the claim data with the PZU iFlota system.

Additional Notes

  • Claims must align with the vehicle's active policy details; otherwise, the system may not accept the entry.
  • Some claim categories might not be allowed for manual entry and must be processed by PZU directly.

By following these steps, you can identify and resolve the issue, or seek support for further assistance.