I Did Not Receive an OTP Code

If you did not receive the OTP (One-Time Password) code for logging into your PZU iFlota account, follow these steps to resolve the issue:

1. Verify Your Email Address

  • Ensure Accuracy: Double-check that the email address linked to your account is correct and active.
  • Corporate Emails: If you are using a corporate email, verify with your IT department that external emails from PZU iFlota (pzuiflota@vivadrive.io) are not blocked.

2. Check Your Spam/Junk Folder

  • Search for the OTP email in your spam, junk, or promotions folder.
  • Mark the email as "Not Spam" to ensure future OTPs are delivered to your inbox.

3. Request IT Whitelisting

Corporate email providers often block external emails for security reasons. Request your IT administrator to:

  • Whitelist the sender's domain: pzuiflota@vivadrive.io
  • Ensure that external emails from PZU iFlota are not flagged as suspicious or blocked.

4. Resend the OTP

  • On the login screen, click the "Resend OTP" button to generate a new OTP.
  • Wait at least 5 minutes before trying again to avoid multiple requests causing delays.

5. Contact PZU iFlota Support

If the OTP email is still not received, reach out to PZU iFlota support for assistance.

  • Provide the following:

    • Your registered email address.
    • The approximate time you requested the OTP.
    • A brief description of the issue (e.g., "My corporate email blocks external emails").

  • Contact Methods:

6. Consider Using an Alternative Email

If the issue persists with your current email provider:

  • Contact support to update your account with a personal email (e.g., Gmail or Yahoo), which is less likely to block external emails.
  • Ensure this change is coordinated with PZU iFlota support.

Additional Tips

  • Avoid Repeated Requests: Sending multiple OTP requests in a short time may cause delays in email delivery.
  • Monitor IT Restrictions: Corporate email policies may flag external communications for security, causing delays or blocking.

By taking these steps, you can ensure you receive your OTP and regain access to your PZU iFlota account.