There Is Data That Does Not Belong to My Fleet

If you notice data in the PZU iFlota system that does not belong to your fleet, this could be due to synchronization or configuration issues. Follow these steps to address the problem:

1. Identify the Incorrect Data

  • Check Details: Review the data carefully to confirm it does not belong to your fleet. Look for:
    • Vehicle information (e.g., registration number, VIN, brand, or model).
    • Claim details (e.g., policy number, claim number, or incident details).
    • Other unrelated fleet information.
  • Document Evidence: Take screenshots or note the details of the incorrect data for reference when reporting the issue.

2. Check User Permissions and Filters

  • Filters: Verify that no filters are causing unrelated data to appear, such as "All Vehicles" or "All Groups." Set filters to only show data relevant to your fleet.
  • User Access: Ensure your account permissions and group assignments are correctly configured. Contact your administrator if necessary.

3. Possible Causes

  • Synchronization Error: Data from another fleet may have been incorrectly linked to your account due to a synchronization issue.
  • Incorrect Vehicle Assignment: A vehicle or policy may have been mistakenly assigned to your fleet by another user or during the setup process.

4. Report the Issue to PZU iFlota Support

If you confirm the data is unrelated to your fleet, report the issue to the PZU iFlota support team for correction.

  • Steps to Report:

    • Provide your account details (e.g., company name, account ID).
    • Describe the incorrect data (e.g., vehicle registration number, claim details).
    • Attach screenshots or any supporting documents to help the support team identify the issue.

  • Contact Support:

5. Monitor for Updates

  • Once the issue is reported, allow the support team time to investigate and resolve the problem.
  • Follow up if you do not receive a resolution within the expected timeframe.

6. Prevent Future Issues

  • Assign Vehicles Carefully: Ensure that vehicles are correctly assigned to groups or users during setup.
  • Regular Review: Periodically review your fleet data to ensure accuracy.
  • User Training: Train your team on proper data management to avoid accidental errors.

By identifying and addressing the incorrect data promptly, you can ensure accurate fleet management and avoid confusion in the PZU iFlota system.