I Cannot See All My Policies

If you are unable to view all your policies in the PZU iFlota system, follow these steps to resolve the issue:

1. Check Filters and Display Settings

  • Filters: Ensure that no filters (e.g., "Policy Type," "Expired," or "Active") are restricting the display of policies.
    • Click on the "Reset" button to clear all filters and display the full list of policies.
  • Date Range: Check if the date range filter is limiting visibility. Adjust the range to include older or future-dated policies.

2. Synchronization Delays

  • Data Sync: Policies are updated daily and when you log in. If a new policy was added recently, allow up to 24 hours for it to appear in the system.
  • Manual Refresh: Log out of the system and log back in to ensure the latest data is loaded.

3. Verify Your Permissions

  • Access Level: Confirm that your user role has the appropriate permissions to view policies.
    • Admins and Fleet Managers typically have access to all policies, while restricted roles may have limited visibility.
  • Vehicle Groups: If your account is assigned to specific vehicle groups, you will only see policies linked to those vehicles. Contact your account administrator to modify your access settings.

4. Policy Expiration

  • Expired Policies: Ensure that the "Expired" filter is not hiding older policies. Switch the filter to "All" or "Expired" to view policies no longer active.
  • Policy Termination: Check if the policy has been terminated or replaced. Terminated policies might not appear under active filters.

5. Check for Import or Synchronization Errors

  • If policies were recently imported, confirm that the process completed successfully. Errors during import or synchronization may cause some policies to be missing.

6. Contact PZU iFlota Support

If the issue persists, contact the PZU iFlota support team for assistance:

  • Chat Support: Use the chat icon on the platform.
  • Email Support: Write to pzuiflota@vivadrive.iowith the following details:
    • Your account information.
    • Details of the missing policies (e.g., policy number, vehicle registration number, or date of activation).
    • Screenshots of the issue, if applicable.

7. System Maintenance or Updates

  • Check for any announcements regarding system maintenance or updates, which may temporarily affect data visibility.

Common Scenarios

  • Recently Activated Policies: Newly activated policies may not appear immediately due to synchronization delays.
  • Access Restriction: Ensure that your role or assigned group allows access to all relevant policies.

By following these steps, you should be able to identify and resolve any issues related to missing policies in the PZU iFlota system.