I Cannot See All My Claims

If you are unable to view all your claims in the PZU iFlota system, here are some steps to help identify and resolve the issue:

1. Check Filters and Date Ranges

  • Filters: Ensure that no filters (e.g., date range, claim type, vehicle group) are restricting the data being displayed.
    • Use the "Reset" option to clear all filters and view the full list of claims.
  • Date Range: Claims may be limited by the selected date range. Expand the date range filter to include older claims.

2. Synchronization Delays

  • Data Sync: Claims data is synchronized daily. If a new claim was filed, it may take up to 48 hours to appear in the system.
  • Manual Refresh: Log out and log back in to ensure the latest data is loaded.

3. Verify Your Permissions

  • Access Level: Ensure that your user role allows access to claims data (e.g., Admin or Fleet Manager roles typically have full access).
  • Vehicle Groups: If your account is restricted to certain vehicle groups, you may only see claims linked to those vehicles. Contact your account administrator to modify your access settings.

4. Claim Assignment

  • Confirm that the missing claims are assigned to the correct vehicle or policy under your account.
  • If claims are tied to vehicles outside your group or policies not linked to your account, they may not appear in your view.

5. Check the Status of Claims

  • Expired Policies: Claims linked to expired policies may not appear in the active claims list. Check the Policies section to ensure relevant policies are still active.
  • Filtered Status: Ensure the status filter (e.g., "In liquidation," "Partially liquidated") is set to display all claims.

6. Contact PZU iFlota Support

If the claims still do not appear, contact the PZU iFlota support team:

  • Chat Support: Use the chat icon on the platform.
  • Email: Send an email to pzuiflota@vivadrive.iowith:
    • Your account details.
    • Details of the missing claims (e.g., claim ID, date, vehicle information).
    • Screenshots of the issue (if possible).

7. Data Import Issues

  • If claims were recently imported or synchronized, confirm that the process completed successfully. Errors during synchronization or import may result in missing claims.

8. System Maintenance

  • Check for any notifications regarding system maintenance or updates, which might temporarily affect data visibility.

Common Scenarios

  • New Claims: Recently filed claims may not yet appear due to synchronization delays.
  • Inactive Policies: Claims linked to inactive or expired policies may require additional filtering.

By following these steps, you should be able to resolve the issue and view all your claims in the PZU iFlota system.