I Do Not See Any Data

If you cannot see any data in your PZU iFlota account, follow these steps to identify and resolve the issue:

1. Check Your Account Permissions

  • Ensure you have the necessary permissions to view data:
    • Admin or Fleet Manager: Verify that your user role allows you to view fleet data.
    • Vehicle Groups: Check if your account is restricted to specific vehicle groups. Contact your account administrator to update your access if needed.

2. Verify Data Synchronization

  • Insurance Data Sync: If your account relies on PZU insurance data, ensure that synchronization has been completed. Data synchronization can take up to 48 hours for claims or policies to appear in the system.
  • Manual Sync: Log out and log back into your account to trigger a manual refresh of the data.

3. Filter Settings

  • Reset Filters: Verify that filters, such as date range or vehicle group, are not limiting the displayed data. Use the "Reset" option to clear all filters.
  • Correct View: Ensure you are on the correct section of the platform (e.g., Metrics, Policies, Claims).

4. Confirm Data Upload

  • Vehicle Data: If vehicle data was recently imported, confirm that the upload was successful. Check for error messages during the import process.
  • Insurance Policies and Claims: Ensure that policies and claims were added to the system correctly.

5. Account Activation

  • Verify that your account is active and fully set up. Inactive accounts may not have access to data. See the "My Account Is Not Active" guide for troubleshooting.

6. Contact PZU iFlota Support

If you still cannot see any data, reach out to PZU iFlota support for assistance:

  • Chat Support: Use the chat icon on the platform.
  • Email: Contact pzuiflota@vivadrive.iowith:
    • Your account details (name, email, company).
    • A description of the issue.
    • Screenshots, if possible, to help diagnose the problem.

7. System Maintenance

Check for system maintenance or updates that may temporarily limit data visibility. Announcements are typically posted in the Notifications section of the platform.

8. Common Scenarios

  • New Account: If your account is new, data may not be available until it is imported or synchronized with PZU systems.
  • Restricted Data Access: Ensure your organization has uploaded relevant data and that it has been assigned to you.

By following these steps, you should be able to identify and resolve the issue preventing data from displaying in your PZU iFlota account.