My Account Is Not Active

If your PZU iFlota account is not active, here are the steps to determine the cause and resolve the issue:

1. Confirm Your Account Activation

  • Check Registration Confirmation: Ensure you’ve completed the account registration process, including clicking the activation link sent to your registered email.
  • Contact Administrator: If your account was created by a fleet manager or administrator, confirm that they have activated your account.

2. Check Your Subscription Status

Your account might be inactive if your PZU iFlota subscription has expired. Ensure that:

  • Payments for the subscription are up-to-date.
  • You have received confirmation of account renewal from your PZU representative.

3. Contact Support

If your account is still not active, contact PZU iFlota support to investigate the issue.

  • Chat Support: Use the chat icon in the bottom-right corner of the PZU iFlota platform.
  • Email Support: Write to pzuiflota@vivadrive.iowith the following details:
    • Your name and registered email address.
    • A brief description of the issue.
    • Include any relevant screenshots or documents, such as payment confirmation if your subscription was recently renewed.

4. Check User Roles and Permissions

If you are part of a larger organization:

  • Verify Permissions: Ensure the fleet manager or administrator has assigned you the correct permissions to access the account.
  • Request Activation: Ask the administrator to activate your account under the “Access Management” section.

5. Reactivation Process

If your account is inactive due to a lapsed subscription:

  • Contact your PZU representative to renew the subscription.
  • Once the payment is processed, the account will be reactivated by the PZU team.

6. Wait for System Updates

If you recently completed the activation or renewal process, allow some time for the system to update your account status.

Additional Tips

  • Ensure your email address and contact details are up-to-date in the system.
  • Check for any system-wide issues or downtime that might be causing account access problems.

Following these steps should help you resolve the issue and regain access to your PZU iFlota account.