I Did Not Receive a Reset Password Email

If you’ve requested a password reset for your PZU iFlota account but did not receive the email, follow these steps to resolve the issue:

1. Check Your Email Folders

  • Inbox: Ensure you’ve checked your primary inbox for the reset password email.
  • Spam/Junk Folder: Look in your spam or junk mail folder, as the email may have been flagged.
  • Promotions or Other Tabs: If you’re using Gmail or similar services, check the “Promotions” or other tabs.

2. Confirm Your Registered Email

Ensure that you entered the correct email address associated with your PZU iFlota account when requesting the password reset.

3. Wait for a Few Minutes

  • Sometimes there might be a slight delay in receiving the email. Wait for 10–15 minutes and check again.

4. Request the Email Again

  • Go back to the login page and repeat the password reset request process to ensure the request was properly submitted.

5. Check for System Issues

If you still don’t receive the email:

  • Ensure your email provider is not blocking emails from PZU iFlota or marking them as suspicious.
  • Confirm that the PZU iFlota system is operational and not experiencing downtime.

6. Contact Support

If none of the above steps resolve the issue:

  • Chat Support: Use the chat icon in the bottom-right corner of the PZU iFlota platform.
  • Email Support: Write to pzuiflota@vivadrive.iowith the following details:
    • Your name and registered email address.
    • A brief description of the issue, including the time and date you requested the reset.

7. Additional Tips

  • Ensure your email address is correct in the PZU iFlota system by contacting support if needed.
  • Add PZU iFlota's email address (e.g., noreply@pzuiflota.com) to your safe senders or whitelist.

By following these steps, you should be able to resolve the issue and regain access to your PZU iFlota account.