What to Do If You Do Not Have an Access Token?
Access tokens are essential for connecting your account to the PZU iFlota platform and enabling full functionality. If you do not have an access token, follow these steps to resolve the issue:
1. Verify If an Access Token Was Issued
Check Your Email: Look for any email correspondence from PZU iFlota. The access token is typically sent to the registered email address during account setup.
Contact Your Administrator: If you are part of a larger organization, check with your fleet manager or system administrator. They might have the token or details about it.
2. Request a New Access Token
If you cannot find your access token, you will need to request a new one. Here’s how:
Contact PZU iFlota Support:
Email: Send a request to pzuiflota@vivadrive.io.
Chat: Use the chat option available in the bottom-right corner of the PZU iFlota platform.
Include the following information in your request:
Your company name and account ID (if applicable).
Your registered email address.
A brief explanation that you need a new access token.
Contact Your PZU Account Representative:
Reach out to the account manager assigned to your PZU insurance policy.
Provide them with your account details and request a new token.
3. Why You Might Not Have an Access Token
There are a few common reasons why you might not have an access token:
First-Time User: The token was not issued during the initial registration process.
Expired Token: Tokens may expire for security reasons.
Incorrect Email: The token might have been sent to an incorrect or unverified email address.
4. Additional Tips
Verify Your Email Address: Ensure the email registered with PZU iFlota is correct and active.
Secure Your Token: Once you receive a new token, store it securely and avoid sharing it.
Keep Records: Save all communication related to your access token for future reference.
By following these steps, you can quickly resolve the issue and regain full access to the PZU iFlota platform.