If you have received a proforma invoice from PZU iFlota but have not yet received the final invoice, here’s what you can do:

1. Understand the Proforma Invoice

A proforma invoice serves as a preliminary bill that confirms the terms of the transaction but is not the official invoice for accounting purposes. The final invoice will be issued after the payment is processed.

2. Confirm Payment Status

Before taking further action, ensure that your payment has been successfully completed:

  • Check Bank Transaction Records: Verify if the payment for the proforma invoice has been processed.
  • Payment Confirmation: If paid, keep your payment confirmation (receipt) as proof.

3. Contact Your PZU Representative

If you have completed the payment but have not received the final invoice:

  • Reach Out to the Account Manager: Your PZU iFlota representative is responsible for handling your account billing. Share the proforma invoice number and your payment proof with them.
  • Contact Options:
    • Email: Write to pzuiflota@vivadrive.io with the subject line: "Request for Final Invoice – [Your Company Name]".
    • Chat Support: Use the chat option in the PZU iFlota dashboard.

4. Expected Timeline

Once your payment is confirmed:

  • Final Invoice Issuance: The final invoice is usually issued within a few working days after payment.
  • If there are any delays, follow up with your PZU representative or the support team.

5. Tips for Faster Resolution

  • Provide Details: When contacting support, include:
    • The proforma invoice number.
    • Your company name and account ID.
    • Proof of payment (e.g., receipt, transaction confirmation).
  • Check Spam/Junk Email: Ensure the final invoice email hasn't been filtered into your spam folder.

By following these steps, you can quickly resolve the issue and receive your final invoice for accounting and record-keeping purposes.