What to Do If You Haven't Received Your Invoice in PZU iFlota?

If you haven't received your invoice, follow the steps below to ensure the issue is resolved promptly:

1. Check Your Email

  • Spam/Junk Folder: Sometimes emails with invoices might end up in your spam or junk folder. Check these folders for the missing invoice.
  • Correct Email Address: Verify that the email address linked to your PZU iFlota account is correct and active. You can check this in the Account Settings section.

2. Confirm Invoice Status

  • Check for Proforma Invoice: If you’ve received a proforma invoice but not the final invoice, it might mean the payment process is still ongoing. The final invoice is typically issued after payment confirmation.
  • Verify Payment: Ensure that your payment has been successfully processed. A delay in payment confirmation can result in delays in issuing the invoice.

3. Contact PZU iFlota Support

If you’ve completed the payment and still haven’t received your invoice:

  • Use the chat feature on the PZU iFlota platform.
  • Send an email to pzuiflota@vivadrive.iowith the following details:
    • Company name and account details.
    • Reference to the proforma invoice or payment receipt.
    • A request to resend the invoice.

4. Request a Copy of the Invoice

If the invoice was sent but cannot be found, request a duplicate copy:

  • Contact your PZU account representative directly for assistance.
  • Mention the period or service the invoice covers to expedite the process.

5. Keep Records

Ensure you keep records of all correspondence related to the missing invoice, including payment receipts, email communications, and any reference numbers provided.

Additional Tips

  • Payment Confirmation: Always ensure you receive a confirmation for the payment to avoid delays in receiving the invoice.
  • Preferred Contact Method: Inform your PZU iFlota representative of your preferred method to receive invoices (email or direct access through the platform).

By following these steps, you can quickly resolve issues with missing invoices and ensure smooth operations with your PZU iFlota account.