When attempting to register or update a company profile in PZU iFlota, you may encounter an error indicating that the NIP (Tax Identification Number) already exists in the system. This can occur for various reasons, such as a prior registration or system synchronization issue. Follow these steps to resolve the problem:

1. Verify the NIP Number

  • Double-Check the Entry: Ensure that the NIP number you entered is correct and corresponds to your company.

  • Check Existing Registrations: Confirm whether your company is already registered in PZU iFlota. If so, you may need to recover access instead of registering a new account.

2. Attempt to Recover Access

If the NIP number is already in use, your company’s account might already exist. Here’s how you can regain access:

  • Use the "Forgot Password" Option:

    1. Go to the PZU iFlota login page.

    2. Click on the "Forgot Password" link.

    3. Enter the email address associated with your account and follow the instructions to reset your password.

  • Contact Your Administrator:

    • If your company’s account was created by another user, reach out to the administrator for access credentials.

3. Contact PZU iFlota Support

If you are unable to recover access or determine why the NIP number is already in use, contact the PZU iFlota support team for assistance.

  • Support Options:

    • Chat: Use the chat icon in the bottom-right corner of the PZU iFlota portal.

    • Email: Send a message to pzuiflota@vivadrive.io with the following details:

      • Company name and NIP number.

      • A description of the issue.

      • Contact information for follow-up.

4. Why Could This Happen?

  • Existing Registration: Another user from your company may have already registered with the NIP number.

  • Duplicate Accounts: A prior registration attempt might have been interrupted, creating a partial account in the system.

  • System Synchronization: Data synced from PZU insurance records might include your company’s NIP number.

5. Steps to Resolve Duplicate NIP Issues

  • Request Account Deletion or Merge:

    • If duplicate accounts exist, request PZU iFlota support to delete or merge them.

  • Provide Supporting Documents:

    • Prepare documents such as proof of company ownership or a valid NIP certificate to expedite resolution.

Additional Tips

  • Coordinate Within Your Team: Ensure that only authorized personnel attempt to register or manage your company’s account.

  • Keep Records of Registration Attempts: Maintain records of email addresses and usernames used during registration.

By following these steps, you can resolve issues related to duplicate NIP numbers and ensure smooth access to the PZU iFlota system.