The PZU iFlota platform provides an easy way to view and contact the claim contact person related to specific claims.

Steps to Contact a Claim Contact Person

  1. Navigate to the Claims Section:

    • Go to PZU docs > Insurance and Claims > Claims.

  2. Locate the Relevant Claim:

    • Use the search bar or filters (e.g., Vehicle, Year, Claim Cause, Status) to find the specific claim in the Claim List.

  3. View Contact Details:

    • Once you locate the claim, check the columns labeled Contact Person, Contact Number, and Email Address.
    • If a contact is associated, the details (e.g., phone number and email) will be visible.

  4. Reach Out:

    • Use the displayed Contact Number or Email Address to communicate directly with the claim contact person for any clarifications or assistance related to the claim.

Example

In the provided screenshot:

  • Contact Person: Mateusz Maj
  • Contact Number: +48 786 222 111
  • Email: mat@pzu.pl

This information allows direct communication with the responsible person for the claim.

Additional Tips

  • If no contact details are available for a claim, you can:
    • Use the Add Claim button to update the claim or attach additional information.
    • Contact PZU iFlota support for assistance.

Troubleshooting and Support

  • Knowledge Base: Check for articles related to claim management.
  • Chat Support: Use the chat window in the lower-right corner of the platform.
  • Email: Write to pzuiflota@vivadrive.io.

Let me know if you need further details!