Accurate vehicle data is essential for fleet management and insurance processes. If you notice any discrepancies in your vehicle data sourced from PZU insurance, follow these steps to resolve the issue:

1. Verify the Incorrect Data

  • Identify the Errors: Check the data fields that are incorrect (e.g., vehicle make, model, registration number, or insurance policy details).

  • Compare with Documentation: Cross-check the data against your official vehicle documents, such as the registration certificate or insurance policy.

2. Report the Issue to PZU iFlota Support

If the incorrect data originates from PZU insurance, contact the PZU iFlota support team to initiate corrections.

  • Contact Options:

    • Chat Support: Use the chat icon located in the bottom-right corner of the PZU iFlota platform.

    • Email Support: Write to pzuiflota@vivadrive.io with the following details:

      • Your company name and account ID (if applicable).

      • The affected vehicle’s registration number.

      • A description of the incorrect data and what it should be corrected to.

      • Scanned copies of supporting documents (e.g., insurance policy, registration certificate).

3. Why Could This Happen?

The vehicle data in PZU iFlota syncs automatically with the PZU insurance database. Errors may occur if there is outdated or incorrect information in the PZU insurance system during the synchronization process.

4. Request Data Correction from PZU Insurance

If the issue cannot be resolved within the PZU iFlota system, contact your PZU insurance representative to update the data directly at the source.

  • Steps to Take:

    • Provide accurate vehicle details and supporting documents.

    • Request confirmation once the data has been updated in the PZU insurance system.

5. Refresh Data in the PZU iFlota System

Once the corrections are made by PZU insurance, ensure the updated data is reflected in the PZU iFlota system.

  • Manual Refresh: Log out of the system and log back in to sync the latest data.

  • Contact Support: If the updated data does not appear, contact PZU iFlota support to manually synchronize the system.

Additional Tips

  • Double-Check Data During Entry: When adding a new vehicle to the system, ensure the information entered matches the official documents.

  • Maintain Updated Records: Regularly review and update vehicle data to avoid discrepancies.

By promptly addressing incorrect vehicle data, you can ensure accurate fleet management and smooth insurance operations within the PZU iFlota system.