What to Do If Your Voucher Does Not Work? : VivaDrive

A non-functional voucher can interrupt your experience with PZU iFlota services. Follow these steps to identify and resolve the issue:

Check the Voucher Code: Ensure you are entering the correct voucher code without any typos (e.g., check for missing characters or extra spaces).
Expiration Date: Confirm that the voucher is still valid and has not expired.
Eligibility Conditions: Verify if the voucher is applicable for the service or subscription you are trying to use.

Reapply the Code: Remove and re-enter the voucher code to ensure it has been input correctly.
Different Service: If the voucher is not working for a specific service, try applying it to another eligible service to confirm its validity.

Expired Voucher: The voucher may no longer be valid due to expiration.
Usage Limit Reached: Some vouchers have a maximum number of uses, and the limit might have been exceeded.
Service Incompatibility: The voucher might be restricted to specific services or conditions not met by your current selection.
Account Restrictions: Ensure that your account is eligible to use the voucher (e.g., certain vouchers are limited to new users or specific accounts).

If the voucher still does not work after verification:

Chat Support: Use the chat icon located in the bottom-right corner of the PZU iFlota platform for immediate assistance.
Email Support: Write to pzuiflota@vivadrive.io with the following details:
- The voucher code you are trying to use.
- The service or subscription you are attempting to apply it to.
- Screenshots of any error messages you encounter.

If the voucher is determined to be invalid or unusable:

Eligibility Confirmation: Request PZU iFlota support to confirm your eligibility for a replacement voucher.
Provide Documentation: Attach any relevant proof of voucher receipt (e.g., email confirmation or promotional material).

Follow-Up: If you have reported the issue, monitor your email or support ticket for updates and resolutions from the PZU iFlota support team.
System Notifications: Ensure you are logged in to the platform to receive any in-system updates regarding your voucher.

Redeem Early: Use vouchers well before their expiration date to avoid last-minute issues.
Track Validity: Keep a record of your vouchers and their terms of use.
Check Notifications: Regularly check your email or PZU iFlota account for voucher updates and announcements.

By following these steps, you can resolve most voucher-related issues and continue using PZU iFlota services without interruptions.

What to Do If Your Voucher Does Not Work? Print