Understanding how frequently your policies and claims data is updated in the system is crucial for accurate fleet management. Here's the breakdown:
How Often Are My Policies and Claims Updated?
Understanding how frequently your policies and claims data is updated in the system is crucial for accurate fleet management. Here's the breakdown:
Policy Updates:
Every Day:
- Policies are updated daily to ensure you have the most current information.
Upon Login:
- Whenever you log in to the system, the policy data is automatically refreshed for accuracy.
Initial Policy Registration:
- The first policy added to the system is updated immediately.
Claims Updates:
Daily Updates:
- Claims are updated every morning, ensuring you have the latest data at the start of your day.
New Claims:
- For newly reported claims, it may take up to 48 hours for the data to appear in the system.
Quick Reference:
| Type | Update Frequency | Special Cases |
|---|---|---|
| Policies | Every day & upon login | Initial policy: Immediate update |
| Claims | Every day in the morning | New claims: Up to 48 hours to update |
Troubleshooting and Assistance:
- Knowledge Base: Check the Knowledge Base for more articles.
- Contact Support:
- Chat Support: Use the chat icon in the bottom-right corner.
- Email: Reach us at pzuiflota@vivadrive.io.
By staying informed about update schedules, you can better manage your fleet and ensure timely follow-ups on policies and claims.